The Nordstrom Way to Customer Service Excellence
... Nordstrom was the fifth oldest firm, trailing only Goldman Sachs, American Express, S.C. Johnson, and Mercedes-Benz. ... This singular focus on its customers keeps the company disciplined, yet daring, especially in difficult financial times.
| Title | : | The Nordstrom Way to Customer Service Excellence |
| Author | : | Robert Spector, Patrick D. McCarthy |
| Publisher | : | John Wiley & Sons - 2012-02-07 |
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